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FREQUENTLY ASKED QUESTIONS

  • I ordered the wrong size/color/item. Can I change my order?
    Please contact our team as soon as possible. As we are constantly processing orders or your package may already be waiting for postal pick up. We try to accommodate changes if we are able, but please be aware that once an order has been shipped. You must return the item and/or exchange for a different size.
  • I just placed an order. How long will it take to arrive?
    Please allow 48 hours to process all orders. Orders will normally ship within 2-5 business days. Depending on your shipping option, normal time in transit is 2-7 days. Please allow extra time for delays due to bad weather and USPS COVID-19 related staffing shortages.
  • My order didn't go through, why was I still charged?
    If your payment method was declined or order was otherwise not accepted on our end, the funds will be returned by your bank/card provider within 24-72 business hours (times vary by cc/bank). Please check with your financial institution for more information.
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